Remote support
We're ready when you are.
Download our support tool below and open it — nothing installs. It shows you an ID and a one-time password. Read those to us on the call, and we'll connect to fix the problem while you watch.
Connects only to Scale Up Right
Download and open it
Click the button, then open the file. Windows may ask you to confirm — choose Run or Keep. Nothing gets installed on your computer.
Read us the code
The tool shows an ID and a one-time password. Read both to us on the phone or WhatsApp.
Watch us fix it
We connect to your screen, sort out the issue, and disconnect. You see everything and can end the session at any time.
Is this safe to run?
- Yes. This is our own tool, running on our own server and connected only to Scale Up Right — not a public service anyone can join.
- Nobody can reach your computer without the one-time password you read to us, and it changes every session. The moment we disconnect, access ends.
- If you're ever unsure a message is really from us, call us first on the number below before running anything.